Privacy policy

Get A Grip Fitness – Privacy Policy Last updated: November 5, 2025 At Get A Grip Fitness, your privacy is important to us. This policy outlines how we collect, use, disclose, and protect your personal information across all areas of our business — including Get A Grip Fitness, Get A Grip Recovery, and Get A Grip Experiences. 1. Information We Collect We collect personal information that helps us deliver a safe, effective, and personalised experience. This may include: Your name, contact details, and date of birth Health and medical information relevant to your training or recovery participation Payment and billing details Attendance records, bookings, and membership history Communications (emails, messages, or forms submitted) Photos or videos taken during classes or events (with your consent) 2. How We Use Your Information Your information is used to: Manage bookings, memberships, and class attendance Provide safe, tailored training and recovery programs Process payments and send receipts or confirmations Communicate important updates, reminders, and promotions Improve our services and client experience Comply with any legal or regulatory obligations We only collect and use personal data that is necessary for our operations and consistent with the purpose for which it was provided. 3. Data Storage & Security All client data is stored securely using trusted, industry-standard systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Electronic data (including waivers, forms, and payment details) is stored through secure platforms such as Stripe, Momence, Google Workspace, and other verified providers that comply with privacy and data security regulations. 4. Disclosure of Information Your information will never be sold or shared with third parties for marketing purposes. We may share limited information only when necessary to: Process payments (e.g., through Stripe) Manage bookings and communications (e.g., Momence or similar software) Comply with legal obligations or requests by authorised government bodies All third-party providers are vetted to ensure they meet data protection and confidentiality standards. 5. Marketing & Communication From time to time, we may send you updates, offers, or event information. You can opt out of marketing emails or SMS at any time by selecting “unsubscribe” or contacting us directly at hello@getagripfitness.com.au . 6. Access & Correction You may request access to, or correction of, the personal information we hold about you at any time by emailing hello@getagripfitness.com.au . We will respond to all such requests in accordance with the Australian Privacy Act 1988 (Cth). 7. Photos & Media We occasionally capture photos or videos during classes or events for community and promotional purposes. You will always have the option to opt out — simply inform your trainer or email hello@getagripfitness.com.au . 8. Changes to This Policy This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website and booking platforms. 9. Contact Us If you have any questions, concerns, or complaints about how we handle your data, please contact: Get A Grip Fitness 📧 hello@getagripfitness.com.au 🌐 www.getagripfitness.com.au We are committed to resolving any privacy-related issues promptly and transparently.